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General terms & conditions

Yarn Divas | terms & conditions

Please take a moment to review our policies. We reserve the right to update or modify these policies at any time and encourage you to review them whenever you use our site. You can view the complete Privacy Policy here.


The present general conditions govern the use of (the “Site”). This Site is owned and managed by Yarn Divas Tea & Fibre Emporium Inc. By using this Site, you indicate that you have read and understood the terms and conditions of use and that you agree to abide by them at all times.


All content published and made available on this Site is the property of Yarn Divas Tea & Fibre Emporium Inc.and its creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files and everything that contributes to the composition of this site.


When you create an account on our Site, you agree to the following:

  • you are solely responsible for your account and the security and privacy of your account, including any passwords or sensitive information attached to that account; and
  • all personal information you provide to us through your account is up to date, accurate and truthful and that you will update your personal information if it changes. 

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate the terms and conditions.


This document governs the sale of goods available on our Site.

The following goods are available on our Site: 

  • Yarn
  • Knitting accessories

The goods related to this document are the goods that are posted on our site at the time you access it. This includes any products listed as being out of stock. All information, descriptions or images that we provide about our goods are as accurately as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all the goods we provide. You agree to purchase such goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.


More information on our payment methods.

When you provide us with your payment information, you authorize the use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you confirm that you authorize us to charge the amount due to that payment instrument.

If we believe that your payment has violated any law or one of our terms of use, we reserve the right to cancel your transaction.


Read our shipping and refund policies and prices.

If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. 


Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. 


Yarn Divas Tea & Fibre Emporium Inc. and our staff will not be liable for any actions, claims, losses, liabilities, and expenses including legal fees resulting from your use of the Site. 


Except where prohibited by law, by using this Site you indemnify and hold harmless Yarn Divas Tea & Fibre Emporium Inc. and our staff from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions


These Terms and Conditions are governed by the laws of the Province of Alberta.


If, at any time, any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms and conditions or post a notice on our site.


Please contact us if you have any questions or comments. You can reach us at the following coordinates: 

By email: [email protected]

By phone: 587-290-3482

By mail or in person: #10 Tache Mews West, St Albert, Alberta T8N 7T4